Introducing them to the facility's mission and the rights and responsibilities of the patient and his family.
Obtain a copy of the document on the rights and responsibilities of patients and their families when registering or entering the health facility.
Receive assistance from patient relations staff in understanding the document.
The presence of posters, wall advertisements, or leaflets related to the document in the reception and entry sections and waiting areas in the health facility.
Announcing the contact numbers of patient relations offices in prominent places.
Access to care: The patient and his family have the right to:
Obtaining the appropriate health service at the right time, regardless of race, reli gion, belief, sect, language, gender, age or disability, in accordance with the policies and procedures for eligibility for treatment and within the capacity of the facility and the laws regulating its work.
Ensure that the patient or his legal guardian is aware of all information related to the condition and health status of the patient in a comprehensive, clear and un derstandable language.
Privacy and confidentiality: The patient and his family have the right to:
Confidentially discuss the patient's treatment program with him or his legal guardian.
Maintaining the covering of the patient's private parts unless required by the necessity of treatment.
Maintaining the confidentiality of patient information, diagnosis, tests, treatment, and medical records except with his consentOr the approval of his legal guardian and to prevent its misuse - except as required by judicial authorities.
Only the following should view the patient's medical file:
The medical team supervising the treatment.
Quality management program team.
All persons authorized in writing by the patient, his legal guardian, or judicial authorities
Provide appropriate and separate waiting places for women and men.
Ensure that a person of the same gender as the patient is present during the clinical examination or required interventions.
Protection and safety: The patient and his family have the right to:
Health care should be in a safe environment appropriate to the patient's health condition
The patient should not be isolated except when necessary.
Protecting the patient from all kinds of abuse.
The existence of a special policy for dealing with children, people with special needs, and the elderly to protect them from exposure to any type of abuse or harm.
Prohibiting smoking in all health facility facilities and allocating specific places for smokers far from health service provision areas.
Respect and appreciation: The patient and his family have the right to:
The patient obtains appropriate health care in a decent and respectful manner at all times and under all circumstances to ensure the preservation of his dignity.
Respect the patient's identity by using his personal name on official papers and not giving itAny other definition.
Respecting the patient's cultural, social, religious, sectarian and spiritual values and beliefs.
Participation in the health care plan:
Introducing them to the care provided by the health facility, the approved treatment plan, and the size and capabilities of the health facility.
The patient or his legal guardian receives complete and up-to-date information from the treating physician regarding diagnosis and treatment in the language he understands and understands.
Knowing the patient of the names of those involved in providing the health service to him, their specialties, the name of the doctor responsible for treating him, following up on his condition, and informing him of the presence of licensed trainees if they are part of the treating medical team.
Discuss with the patient's treating physician or legal guardian about the expected results and knowledge of the proposed medical alternatives - if they exist - and the complications and risks.
The patient or his legal guardian obtains the necessary information from the treating physician before any treatment procedureOr an operation, before signing the acknowledgment form. The patient has the right to know the name of the person responsible for this procedure, except in emergency cases that require urgent medical intervention in accordance with applicable laws and regulations.
Explaining the reasons for transferring the patient to another place inside or outside the health facility and giving him the necessary instructions.
Obtaining another medical opinion in coordination with the patient relations department at the health facility.
Refusing treatment: The patient and his family have the right to:
Informing the patient or his legal guardian of the possibility of refusing all or part of the prescribed treatment, with the facility's commitment to this right in a manner that does not conflict with applicable regulations and laws, and informing them of the expected results of the refusal decision, with the necessity of them signing the acknowledgment form for the scheduled procedure.
Refusing treatment should not result in any future decisions or actions being taken against the patient in his referral for treatment for the same or another disease.
The patient or his legal guardian is fully responsible for his decisions and actions if he refuses treatmentOr not following treatment instructions.
Informing the patient or his legal guardian about other alternative treatments in the event of refusal.
The existence of a policy to deal with financial costs and health insurance: The patient and his family have the right to:
Obtain approximate information about the expected cost before starting treatment.
Identifying the limits of health insurance coverage available to the patient and the consequences of that.
Answering all inquiries related to the treatment bill, regardless of who will pay it.
The existence of policies and procedures for complaints and suggestions: The patient and his family have the right to:
Submitting an oral or written complaint, signed or unsigned, or proposals to manage patient relations withoutAny impact on the quality of the service provided to him.
The possibility of filing a complaint to various levels in the health facility.
Expediting the treatment of the patient's complaint or his family's complaint and responding to it within an appropriate period.
Introducing them to the procedures and mechanisms used in the health facility to study complaints and suggestions and the expected time to respond to them.
Inform them of any available information regarding the complaint or proposal when available.
Responsibilities of patients, their families and visitors:
The patient and his family (including those accompanying him) must adhere to the following:
Maintaining health facility property and the property of others.
Safe and correct use of facilities and equipment in the health facility.
Follow regulations and instructions, including:
Bring proof of the patient's identity.
Giving complete and accurate information about the patient's personal, health and illness data.
Notifying health service providers of the patient's previous surgeries and visits to other health facilities.
Report any change in the patient's health condition.
Inform the treating physician of lack of understanding of the treatment plan and prescribed interventions.
Providing complete and accurate information about the patient's health insurance coverage and taking responsibility for it.
The patient or his family pays the bills resulting from treatment.
Follow the prescribed treatment plan. In the event of refusal or failure to follow instructions, the patient or legal guardian bears responsibility for that and the resulting effects and complications.
Treat all staff, other patients and visitors with courtesy and respect.
Commitment to general rules and respect for the religious, intellectual and sectarian beliefs of others.
Follow security and safety regulations and instructions in the health facility.
Make appointments and contact the appointments department if you are unable to attend.
Commitment not to smoke in all health facility facilities except in the designated place